When you sign your tenancy agreement and before you move into your new home, we’ll talk to you about how you’re going to make your rent payments and help you to plan a budget.

Your rent is due in advance and it’s important that you pay it on time. Failing to do so may put your tenancy at risk.

We’re here to help – our Housing team can offer you advice to get you back on track. If you’re struggling to pay your rent, please let us know as soon as you can. We can talk through your options and come to a solution together.

We have a range of different ways you can pay your rent.

Direct debit

The easiest way for you to make payments is by setting up a direct debit with us. Payments will be taken directly from your account at a set monthly date convenient to you.

For more information and to set up a direct debit with us, please call us on 020 8221 4000.

Phone

The Allpay automated telephone payment system allows you to pay your rent from your landline or mobile phone 24 hours a day, seven days a week. Call the Allpay automated payment line on 0330 041 6497.

When using Allpay, you must have your:
• 19-digit Allpay card number.
• Debit or credit card number, expiry date and three-digit CVV (Card Verification Value) number on the back of the card.

If you need help paying your rent over the phone or you’d like to discuss your rent account with us, please call us on 020 8221 4000.

You can also pay your rent safely and securely online using the Allpay website.

PayPoint & Payzone

You can pay your rent by using cash or your debit card at your local post office, or at any shop, store or garage that has PayPoint or Payzone logo. You’ll need your Allpay payment card.

Your Local Space account

You can pay your rent securely via our Tenants’ Portal. You can also view your rent statement, report any issues and track the progress of an enquiry.