Paying your rent
When you sign your tenancy agreement and before you move into your new home, we’ll talk to you about how you’re going to make your rent payments and help you to plan a budget.
Your rent is due in advance and it’s important that you pay it on time. Failing to do so may put your tenancy at risk.
We’re here to help – our Housing team can offer you advice to get you back on track. If you’re struggling to pay your rent, please let us know as soon as you can. We can talk through your options and come to a solution together.
Ways to pay your rent
Direct debit
The easiest way for you to pay rent is by setting up a direct debit with us. Payments will be taken directly from your account at a set monthly date convenient to you.
For more information and to set up a direct debit with us, please call us on 020 8221 4000.
Allpay
You can pay rent anytime using Allpay by calling 0330 041 6497 or paying online via the Allpay website.
When using Allpay, have your 19-digit Allpay card number, debit or credit card number, expiry date and three-digit CVV number on the back of the card ready.
Paypoint and Payzone
You can pay your rent using cash or your debit card at your local post office or any shop or garage that has a PayPoint or Payzone logo.
You will need your Allpay payment card with you.
Or you can pay your rent securely via our Tenants’ Portal. You can also view your rent statement, report any issues and track the progress of an enquiry.