Throughout May and June 2022, Local Space are going to be carrying out resident equality data collection with support from a specialist independent market research agency, IFF Research. Equality data includes characteristics such as your ethnicity, gender, and religion or belief.
A key aim of this survey is to gain a clearer understanding of you and your household, so that we can improve the services we provide to you and make them more efficient and more accessible. For example, if we find we have a growing number of people with disabilities we will consult with you on how we can tailor our services or provide additional support.
This survey will be carried out annually so that we have the most up-to-date information to support our services.
We have put together this short video to answer any questions you may have.
WHO WILL CONTACT ME?
IFF Research is an independent social and market research agency with a strong reputation for delivering high quality research. We have commissioned IFF to undertake the survey on our behalf and any emails and phone calls will come from them.
WHEN WILL THEY CONTACT ME?
You will be sent an email by IFF Research with more information about the survey, and a link to complete this online in your own time. To give you flexibility around when you can take part, any follow up phone calls will be between 9am to 9pm Monday to Friday, 10am to 6pm on Saturday and 11am to 6pm on Sunday.
DO I HAVE TO COMPLETE THE SURVEY?
No, you don’t need to disclose your equality information if you don’t want to. Most questions have an option of ‘prefer not to say’. If you don’t want to disclose any information, we would be grateful if you could complete the survey selecting the ‘prefer not to say’ options, so that we know that this is your preference.
HOW WILL MY DATA BE USED AND STORED?
All information collected in this survey will be treated in accordance with Local Space’s Privacy Statement. You have a right to a copy of your data, change your data or withdraw from the research at any point. The data will be summarised for reporting purposes and no individuals will be identified.
As a thank you for your time, by completing the survey, you have the opportunity to win a £200 shopping voucher by being entered into a prize draw.
Thank you for getting involved and helping us to improve the service we provide to you.
If have any additional queries, you can contact IFF Research by email at localspaceEDI@IFFresearch.com or phone Local Space on 0208 221 4000.