A word from our Chair and CEO<\/h2><\/div>A word from our Chair and CEO<\/h2><\/div>Welcome to our latest Residents\u2019 Report. This is our year in review, covering the period from 1 April 2024 to 31 March 2025.<\/p>\n<\/div>
Welcome to our latest Residents\u2019 Report. This is our year in review, covering the period from 1 April 2024 to 31 March 2025.<\/p>\n<\/div>
You can watch our short<\/u> animation<\/u><\/a> which provides an overview of how we have invested in your homes and improved our services by listening to your feedback this year. You can also read the full report<\/u><\/a><\/strong>\u00a0and take a look at our financial statements.<\/p>\n<\/div><\/i><\/i><\/span>Read more<\/span><\/a><\/h4><\/div>\nThis year, we celebrated the end of our Corporate Strategy 2020\u201325 and launched our new Corporate Strategy 2025-30: Foundations for Successful Lives<\/u><\/a>. Our revitalised mission is to help solve the homelessness crisis for families by delivering high-quality homes that build foundations for successful lives.<\/p>\nOver the past year, we\u2019ve made real progress and seen customer satisfaction rise to 75%.<\/p>\n
We\u2019re proud that in 2024-25, we:<\/p>\n
\n- Strengthened your voice through our new Customer Services Committee and resident-led panel and group.<\/li>\n
- Supported residents through financial difficulties to help more people sustain their tenancies.<\/li>\n
- Achieved 86% customer satisfaction with repairs, with follow-ups to improve where needed.<\/li>\n
- Completed our largest stock condition survey to plan future investment in homes.<\/li>\n
- Continued to help end rough sleeping through the Single Homelessness Accommodation Programme (SHAP).<\/li>\n
- Secured funding to make around 100 homes warmer, greener, and cheaper to run.<\/li>\n<\/ul>\n
Looking ahead, our new strategy focuses on delivering 20% more settled homes, improving services and technology, and supporting residents to sustain their tenancies with us. We\u2019re also committed to making Local Space an inclusive, welcoming, and anti-racist workplace, ensuring everyone feels they belong.<\/p>\n
Thank you to everyone who shared their views in focus groups or surveys \u2013 your feedback helps shape services that work better for you, now and in the future.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
![](\"https:\/\/www.localspace.co.uk\/residents-report-2022-23\/wp-content\/uploads\/2023\/09\/Victor_daCunha-2022_NEW.jpg\" "\\"Header\\"")
<\/span><\/div>Victor da Cunha<\/span>
\nOur Chair<\/span><\/p>\n<\/div><\/div><\/div>![](\"https:\/\/www.localspace.co.uk\/residents-report-2022-23\/wp-content\/uploads\/2023\/09\/Josie_Parsons.jpg\" "\\"Header\\"")
<\/span><\/div>Josie Parsons<\/span>
\nOur CEO<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>A word from our Chair and CEO<\/h2><\/div>Welcome to our latest Residents\u2019 Report. This is our year in review, covering the period from 1 April 2024 to 31 March 2025.<\/p>\n<\/div>
<\/i><\/i><\/span>Read more<\/span><\/a><\/h4><\/div>\nYou can watch our short animation<\/u><\/a> which provides an overview of how we have invested in your homes and improved our services by listening to your feedback this year. You can also read the full report<\/u><\/a>\u00a0and take a look at our financial statements.<\/p>\nThis year, we celebrated the end of our Corporate Strategy 2020\u201325 and launched our new Corporate Strategy 2025-30: Foundations for Successful Lives<\/u><\/a>. Our revitalised mission is to help solve the homelessness crisis for families by delivering high-quality homes that build foundations for successful lives.<\/p>\nOver the past year, we\u2019ve made real progress and seen customer satisfaction rise to 75%.<\/p>\n
We\u2019re proud that in 2024-25, we:<\/p>\n
\n- Strengthened your voice through our new Customer Services Committee and resident-led panel and group.<\/li>\n
- Supported residents through financial difficulties to help more people sustain their tenancies.<\/li>\n
- Achieved 86% customer satisfaction with repairs, with follow-ups to improve where needed.<\/li>\n
- Completed our largest stock condition survey to plan future investment in homes.<\/li>\n
- Continued to help end rough sleeping through the Single Homelessness Accommodation Programme (SHAP).<\/li>\n
- Secured funding to make around 100 homes warmer, greener, and cheaper to run.<\/li>\n<\/ul>\n
Looking ahead, our new strategy focuses on delivering 20% more settled homes, improving services and technology, and supporting residents to sustain their tenancies with us. We\u2019re also committed to making Local Space an inclusive, welcoming, and anti-racist workplace, ensuring everyone feels they belong.<\/p>\n
Thank you to everyone who shared their views in focus groups or surveys \u2013 your feedback helps shape services that work better for you, now and in the future.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div>Victor da Cunha<\/span>
\nOur Chair<\/p>\n<\/div><\/div><\/div><\/span><\/div>Josie Parsons<\/span>
\nOur CEO<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>Watch our Residents\u2019 Report animations<\/h2><\/div>Watch our Residents\u2019 Report animations\u00a0<\/span><\/h2><\/div>Watch our Residents\u2019 Report animations\u00a0<\/span><\/h2><\/div><\/div><\/div>Watch by section<\/p>\n<\/div>
<\/div><\/div><\/div><\/div><\/span><\/a><\/span>Introduction<\/p>\n<\/div>
(29s)<\/span><\/p>\n<\/div><\/div><\/div>![](\"https:\/\/localspace.co.uk\/residents-report-2024-25\/wp-content\/uploads\/2025\/09\/video_corner.png\" "\\"video_corner\\"")
<\/span><\/div><\/div><\/div><\/div>![](\"https:\/\/localspace.co.uk\/residents-report-2024-25\/wp-content\/uploads\/2025\/09\/intro_web.png\" "\\"intro_web\\"")
<\/span><\/div><\/div><\/div><\/span><\/a><\/span>Residents\u2019 voice<\/p>\n<\/div>
(39s)<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div>![](\"https:\/\/localspace.co.uk\/residents-report-2024-25\/wp-content\/uploads\/2025\/09\/residents_web.png\" "\\"residents_web\\"")
<\/span><\/div><\/div><\/div><\/span><\/a><\/span>Support during challenging times<\/p>\n<\/div>
(1m08s)<\/p>\n<\/div><\/div><\/div>
<\/span><\/div><\/div><\/div><\/div>![](\"https:\/\/localspace.co.uk\/residents-report-2024-25\/wp-content\/uploads\/2025\/09\/support_web.png\" "\\"support_web\\"")
<\/span><\/div><\/div><\/div><\/span><\/a><\/span>Customer services<\/p>\n<\/div>
(1m44s)<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div>![](\"https:\/\/localspace.co.uk\/residents-report-2024-25\/wp-content\/uploads\/2025\/09\/customer_web.png\" "\\"customer_web\\"")
<\/span><\/div><\/div><\/div><\/span><\/a><\/span>Investing in homes<\/p>\n<\/div>
(41s)<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div>![](\"https:\/\/localspace.co.uk\/residents-report-2024-25\/wp-content\/uploads\/2025\/09\/investing_web.png\" "\\"investing_web\\"")
<\/span><\/div><\/div><\/div>
A word from our Chair and CEO<\/h2><\/div>Welcome to our latest Residents\u2019 Report. This is our year in review, covering the period from 1 April 2024 to 31 March 2025.<\/p>\n<\/div>
Welcome to our latest Residents\u2019 Report. This is our year in review, covering the period from 1 April 2024 to 31 March 2025.<\/p>\n<\/div>
You can watch our short<\/u> animation<\/u><\/a> which provides an overview of how we have invested in your homes and improved our services by listening to your feedback this year. You can also read the full report<\/u><\/a><\/strong>\u00a0and take a look at our financial statements.<\/p>\n<\/div><\/i><\/i><\/span>Read more<\/span><\/a><\/h4><\/div>\nThis year, we celebrated the end of our Corporate Strategy 2020\u201325 and launched our new Corporate Strategy 2025-30: Foundations for Successful Lives<\/u><\/a>. Our revitalised mission is to help solve the homelessness crisis for families by delivering high-quality homes that build foundations for successful lives.<\/p>\nOver the past year, we\u2019ve made real progress and seen customer satisfaction rise to 75%.<\/p>\n
We\u2019re proud that in 2024-25, we:<\/p>\n
\n- Strengthened your voice through our new Customer Services Committee and resident-led panel and group.<\/li>\n
- Supported residents through financial difficulties to help more people sustain their tenancies.<\/li>\n
- Achieved 86% customer satisfaction with repairs, with follow-ups to improve where needed.<\/li>\n
- Completed our largest stock condition survey to plan future investment in homes.<\/li>\n
- Continued to help end rough sleeping through the Single Homelessness Accommodation Programme (SHAP).<\/li>\n
- Secured funding to make around 100 homes warmer, greener, and cheaper to run.<\/li>\n<\/ul>\n
Looking ahead, our new strategy focuses on delivering 20% more settled homes, improving services and technology, and supporting residents to sustain their tenancies with us. We\u2019re also committed to making Local Space an inclusive, welcoming, and anti-racist workplace, ensuring everyone feels they belong.<\/p>\n
Thank you to everyone who shared their views in focus groups or surveys \u2013 your feedback helps shape services that work better for you, now and in the future.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div>Victor da Cunha<\/span>
\nOur Chair<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div>Josie Parsons<\/span>
\nOur CEO<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>A word from our Chair and CEO<\/h2><\/div>Welcome to our latest Residents\u2019 Report. This is our year in review, covering the period from 1 April 2024 to 31 March 2025.<\/p>\n<\/div>
<\/i><\/i><\/span>Read more<\/span><\/a><\/h4><\/div>\nYou can watch our short animation<\/u><\/a> which provides an overview of how we have invested in your homes and improved our services by listening to your feedback this year. You can also read the full report<\/u><\/a>\u00a0and take a look at our financial statements.<\/p>\nThis year, we celebrated the end of our Corporate Strategy 2020\u201325 and launched our new Corporate Strategy 2025-30: Foundations for Successful Lives<\/u><\/a>. Our revitalised mission is to help solve the homelessness crisis for families by delivering high-quality homes that build foundations for successful lives.<\/p>\nOver the past year, we\u2019ve made real progress and seen customer satisfaction rise to 75%.<\/p>\n
We\u2019re proud that in 2024-25, we:<\/p>\n
\n- Strengthened your voice through our new Customer Services Committee and resident-led panel and group.<\/li>\n
- Supported residents through financial difficulties to help more people sustain their tenancies.<\/li>\n
- Achieved 86% customer satisfaction with repairs, with follow-ups to improve where needed.<\/li>\n
- Completed our largest stock condition survey to plan future investment in homes.<\/li>\n
- Continued to help end rough sleeping through the Single Homelessness Accommodation Programme (SHAP).<\/li>\n
- Secured funding to make around 100 homes warmer, greener, and cheaper to run.<\/li>\n<\/ul>\n
Looking ahead, our new strategy focuses on delivering 20% more settled homes, improving services and technology, and supporting residents to sustain their tenancies with us. We\u2019re also committed to making Local Space an inclusive, welcoming, and anti-racist workplace, ensuring everyone feels they belong.<\/p>\n
Thank you to everyone who shared their views in focus groups or surveys \u2013 your feedback helps shape services that work better for you, now and in the future.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div>Victor da Cunha<\/span>
\nOur Chair<\/p>\n<\/div><\/div><\/div><\/span><\/div>Josie Parsons<\/span>
\nOur CEO<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>Watch our Residents\u2019 Report animations<\/h2><\/div>Watch our Residents\u2019 Report animations\u00a0<\/span><\/h2><\/div>Watch our Residents\u2019 Report animations\u00a0<\/span><\/h2><\/div><\/div><\/div>Watch by section<\/p>\n<\/div>
<\/div><\/div><\/div><\/div><\/span><\/a><\/span>Introduction<\/p>\n<\/div>
(29s)<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/span><\/a><\/span>Residents\u2019 voice<\/p>\n<\/div>
(39s)<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/span><\/a><\/span>Support during challenging times<\/p>\n<\/div>
(1m08s)<\/p>\n<\/div><\/div><\/div>
<\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/span><\/a><\/span>Customer services<\/p>\n<\/div>
(1m44s)<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/span><\/a><\/span>Investing in homes<\/p>\n<\/div>
(41s)<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div>
Welcome to our latest Residents\u2019 Report. This is our year in review, covering the period from 1 April 2024 to 31 March 2025.<\/p>\n<\/div>
Welcome to our latest Residents\u2019 Report. This is our year in review, covering the period from 1 April 2024 to 31 March 2025.<\/p>\n<\/div>
You can watch our short<\/u> animation<\/u><\/a> which provides an overview of how we have invested in your homes and improved our services by listening to your feedback this year. You can also read the full report<\/u><\/a><\/strong>\u00a0and take a look at our financial statements.<\/p>\n<\/div> This year, we celebrated the end of our Corporate Strategy 2020\u201325 and launched our new Corporate Strategy 2025-30: Foundations for Successful Lives<\/u><\/a>. Our revitalised mission is to help solve the homelessness crisis for families by delivering high-quality homes that build foundations for successful lives.<\/p>\n Over the past year, we\u2019ve made real progress and seen customer satisfaction rise to 75%.<\/p>\n We\u2019re proud that in 2024-25, we:<\/p>\n Looking ahead, our new strategy focuses on delivering 20% more settled homes, improving services and technology, and supporting residents to sustain their tenancies with us. We\u2019re also committed to making Local Space an inclusive, welcoming, and anti-racist workplace, ensuring everyone feels they belong.<\/p>\n Thank you to everyone who shared their views in focus groups or surveys \u2013 your feedback helps shape services that work better for you, now and in the future.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div> Victor da Cunha<\/span> Josie Parsons<\/span> Welcome to our latest Residents\u2019 Report. This is our year in review, covering the period from 1 April 2024 to 31 March 2025.<\/p>\n<\/div> You can watch our short animation<\/u><\/a> which provides an overview of how we have invested in your homes and improved our services by listening to your feedback this year. You can also read the full report<\/u><\/a>\u00a0and take a look at our financial statements.<\/p>\n This year, we celebrated the end of our Corporate Strategy 2020\u201325 and launched our new Corporate Strategy 2025-30: Foundations for Successful Lives<\/u><\/a>. Our revitalised mission is to help solve the homelessness crisis for families by delivering high-quality homes that build foundations for successful lives.<\/p>\n Over the past year, we\u2019ve made real progress and seen customer satisfaction rise to 75%.<\/p>\n We\u2019re proud that in 2024-25, we:<\/p>\n Looking ahead, our new strategy focuses on delivering 20% more settled homes, improving services and technology, and supporting residents to sustain their tenancies with us. We\u2019re also committed to making Local Space an inclusive, welcoming, and anti-racist workplace, ensuring everyone feels they belong.<\/p>\n Thank you to everyone who shared their views in focus groups or surveys \u2013 your feedback helps shape services that work better for you, now and in the future.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div> Victor da Cunha<\/span> Josie Parsons<\/span> Watch by section<\/p>\n<\/div> Introduction<\/p>\n<\/div> (29s)<\/span><\/p>\n<\/div><\/div><\/div> Residents\u2019 voice<\/p>\n<\/div> (39s)<\/span><\/p>\n<\/div><\/div><\/div> Support during challenging times<\/p>\n<\/div> (1m08s)<\/p>\n<\/div><\/div><\/div> Customer services<\/p>\n<\/div> (1m44s)<\/span><\/p>\n<\/div><\/div><\/div> Investing in homes<\/p>\n<\/div> (41s)<\/span><\/p>\n<\/div><\/div><\/div><\/i><\/i><\/span>Read more<\/span><\/a><\/h4><\/div>
\n
<\/span><\/div>
\nOur Chair<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div>
\nOur CEO<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>A word from our Chair and CEO<\/h2><\/div>
<\/i><\/i><\/span>Read more<\/span><\/a><\/h4><\/div>
\n
<\/span><\/div>
\nOur Chair<\/p>\n<\/div><\/div><\/div><\/span><\/div>
\nOur CEO<\/p>\n<\/div><\/div><\/div><\/div><\/div>Watch our Residents\u2019 Report animations<\/h2><\/div>
Watch our Residents\u2019 Report animations\u00a0<\/span><\/h2><\/div>
Watch our Residents\u2019 Report animations\u00a0<\/span><\/h2><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div>
![](\"https:\/\/localspace.co.uk\/residents-report-2024-25\/wp-content\/uploads\/2025\/09\/health_web.png\" "\\"health_web\\"")
<\/span><\/div><\/div><\/div>![](\"https:\/\/localspace.co.uk\/residents-report-2024-25\/wp-content\/uploads\/2025\/09\/new_homes_web.png\" "\\"new_homes_web\\"")
<\/span><\/div><\/div><\/div>![](\"https:\/\/localspace.co.uk\/residents-report-2024-25\/wp-content\/uploads\/2025\/09\/warm_homes_web.png\" "\\"warm_homes_web\\"")
<\/span><\/div><\/div><\/div>