You can watch our short animation which provides an overview of how we have invested in your homes and improved our services by listening to your feedback this year. You can also read the full report and take a look at our financial statements.

This year, we celebrated the end of our Corporate Strategy 2020–25 and launched our new Corporate Strategy 2025-30: Foundations for Successful Lives. Our revitalised mission is to help solve the homelessness crisis for families by delivering high-quality homes that build foundations for successful lives.

Over the past year, we’ve made real progress and seen customer satisfaction rise to 75%.

We’re proud that in 2024-25, we:

• Strengthened your voice through our new Customer Services Committee and resident-led panel and group.
• Supported residents through financial difficulties to help more people sustain their tenancies.
• Achieved 86% customer satisfaction with repairs, with follow-ups to improve where needed.
• Completed our largest stock condition survey to plan future investment in homes.
• Continued to help end rough sleeping through the Single Homelessness Accommodation Programme (SHAP).
• Secured funding to make around 100 homes warmer, greener, and cheaper to run.

Looking ahead, our new strategy focuses on delivering 20% more settled homes, improving services and technology, and supporting residents to sustain their tenancies with us. We’re also committed to making Local Space an inclusive, welcoming, and anti-racist workplace, ensuring everyone feels they belong.

Thank you to everyone who shared their views in focus groups or surveys – your feedback helps shape services that work better for you, now and in the future.